Operations Consultant m/f/d - Service Operations

About

We´re looking for a skilled Service Operations Consultant to join one of the world´s leading management consultancies.

Blending strategic thinking with hands-on practicality, the companies´ teams of consultants and experts work to develop and implement operational strategies that solve their clients' most critical problems.

Responding to the digital challenge that companies now face on a global scale, our client is seeking to leverage digital efforts and bring them to the next level. The Digital Operations Group combines strategic thinking and technology expertise to deliver accelerated outcomes. The consultancy helps clients separate digital opportunity from hype and builds business prototypes to prove that chances are real. They also orchestrate delivery to ensure that technology investment translates into business results.

What you´ll do

You will be part of an international network, developing world-class knowledge throughout the digital service operations space.

You will shape the digital agenda of the clients, create the next generation of operational models, and digitally transform end-to-end journeys, using advanced analytics, robotics, and agile methodologies in service-oriented industries. In addition, you will assist their client teams in developing strategies and technology road maps for implementing processes and operating systems that support digital service operations applications.

You will advise both senior individuals at client organizations and existing client service teams on driving transformational change regarding digital service operations theory and processes.

Qualifications

• Proven track record and expertise in large IT programs in service environments
• Relevant experience in modern technologies (digital solutions) and robotics – preferably gained in the banking, insurance, or software industry or from specialized consultancies
• Passion for digital and advanced analytics topics and trends and for working in agile and informal environments
• Advanced graduate degree and excellent academic record (master's degree, MBA, PhD)
• Ability to work collaboratively in a team environment
• Strong record of leadership in an academic, professional, or extracurricular setting
• Mobility and enthusiasm for taking on longer international assignments
• Ability to communicate complex ideas effectively, both verbally and in writing, in English and local language